Terms of Service

IBO AI is operated by Titan Lease LLC. These Terms form an agreement between Titan Lease LLC and the business organization that subscribes to or uses the service (the "Customer"), and they apply to every authorized user of a Customer workspace.

Version terms-2026-09-23. Effective September 23, 2026.

IBO AI is a fleet operations and decision-support software platform for trucking businesses. Depending on the Customer's plan, configuration, permissions and integrations, functionality may include:

• Fleet and vehicle management
• Driver and employee operations
• Dispatch and load workflows
• Maintenance tracking
• Compliance and safety workflows
• Financial and profitability intelligence
• Telematics information
• Operational dashboards
• AI-assisted analysis and recommendations
• Integrations with supported third-party services

Not every feature or integration is available to every Customer.

Anyone accepting these Terms must have authority to enter into them for themselves or for the organization they represent. The Customer is responsible for ensuring that its authorized users comply with these Terms. The service is not intended for children.

The Customer is responsible for:

• Providing accurate account information
• Protecting login credentials
• Controlling who its authorized users are
• Maintaining appropriate permissions
• Activity performed through its accounts

The Customer must notify Titan Lease LLC at support@ibofleet.com if it reasonably believes an account has been compromised. Titan Lease LLC uses reasonable safeguards but does not guarantee that the service is free from all security risk.

The Customer retains its rights in the data it provides to or connects with IBO AI ("Customer Data"). The Customer grants Titan Lease LLC the limited rights reasonably necessary to host, process, transmit, display and otherwise use Customer Data to provide, secure, support, maintain and improve the service consistent with these Terms and the Privacy Policy.

The Customer represents that it has the necessary authority and lawful basis to provide and process the information it submits, including information about drivers, employees, contractors, vehicles, customers, brokers and other individuals or businesses.

The Customer decides whether and how its workforce may use the service. The Customer is responsible for providing required notices, obtaining required permissions or consents, and complying with applicable employment, privacy, monitoring, telematics and related laws. IBO AI does not replace the Customer's legal responsibilities toward its drivers or employees.

IBO AI may provide AI-assisted analysis, summaries, recommendations, predictions or other decision-support outputs. AI outputs may be incomplete, inaccurate, outdated or inappropriate for a particular situation. AI is decision support only, not autonomous authority.

The Customer and its authorized personnel remain responsible for reviewing information and making operational and business decisions, including decisions involving dispatch, routing, loads, driver management, safety, compliance, maintenance, finances and business operations.

IBO AI does not provide legal, tax, accounting, insurance, mechanical, safety-certification, regulatory or other licensed professional advice. Users should independently verify critical information.

IBO AI may connect with third-party platforms, data sources, APIs or services. Third-party services are controlled by their providers and may be subject to separate terms. Samsara is currently supported as a telematics integration when a Customer connects and authorizes it.

Titan Lease LLC does not guarantee the permanent availability, accuracy, security, performance or continued compatibility of third-party services. Third-party data may be delayed, incomplete, unavailable or inaccurate, and Customers should verify critical third-party information.

Titan Lease LLC may add, modify, replace, suspend or discontinue integrations when APIs, commercial terms, provider availability, technical requirements or other circumstances change. An integration processes Customer Data only once it is available and the Customer has connected and authorized it.

• Paid subscriptions are billed monthly unless another billing period is expressly displayed at purchase.
• Subscriptions renew automatically until cancelled.
• No general free trial is currently offered.
• The Customer may cancel at any time. Cancellation normally takes effect at the end of the current paid billing period, and access continues through that period unless it is suspended or terminated for another valid reason.
• Upgrades may take effect immediately and may result in prorated charges.
• Downgrades normally take effect at the next billing period.
• Prices may change prospectively, with appropriate notice where required.

Stripe is used as the payment processor. Titan Lease LLC remains the seller and operator of IBO AI.

Customer cancellation does not automatically entitle the Customer to a prorated refund for the unused portion of the current billing period. Deleting a workspace does not automatically create a refund. Titan Lease LLC may provide refunds or credits in exceptional circumstances at its discretion, subject to applicable law.

If Titan Lease LLC terminates a paid subscription without cause and the Customer has not materially breached these Terms, Titan Lease LLC will provide a prorated refund of prepaid subscription fees attributable to the unused portion of the terminated paid period, subject to applicable law. Such refunds are handled manually by Titan Lease LLC; the application does not automatically calculate or issue them.

A failed payment may result in restricted, suspended or terminated paid access. Established paying customers may receive a limited grace period after certain failed renewal payments; no grace period applies where an initial payment never succeeded. A failed payment does not by itself delete Customer Data.

Displayed fees may exclude applicable taxes unless stated otherwise. The Customer is responsible for applicable taxes, except taxes imposed on Titan Lease LLC's income. Titan Lease LLC may calculate, collect or remit taxes where required.

The Customer and its users must not use IBO AI to:

• Violate applicable law
• Infringe intellectual property or privacy rights
• Access another customer's account or data without authorization
• Interfere with the security or operation of the service
• Introduce malware or malicious code
• Reverse engineer the service, except where applicable law expressly permits it
• Abuse APIs or automated access
• Pursue fraudulent or unlawful purposes

Titan Lease LLC may suspend or terminate access where reasonably necessary because of:

• Material violations of these Terms
• Fraud or abuse
• Security threats
• Legal or regulatory requirements
• Nonpayment
• Misuse creating material risk to the service or others

Where commercially reasonable, the Customer will receive notice and an opportunity to address remediable issues. No refund is guaranteed when termination results from the Customer's material violation, subject to applicable law. Termination without cause is subject to the prorated refund commitment in Section 9.

Workspace owners may have access to an export function for supported workspace data. Exports do not necessarily contain every internal system record, provider record, credential, secret, payment record, backup or infrastructure log.

Workspace deletion removes Customer workspace data from active application systems according to the application's deletion process, subject to legitimate exceptions. Certain records may be retained where reasonably necessary for legal obligations, security, fraud prevention, dispute resolution, billing and accounting records, audit evidence and legal acceptance records. Third-party systems, infrastructure logs and backups may have separate retention periods. Titan Lease LLC does not promise a universal deletion deadline or immediate deletion from every backup or provider.

Titan Lease LLC and its licensors retain all rights in IBO AI, including its software, design, branding, documentation and related intellectual property, excluding Customer Data. The Customer receives a limited, non-exclusive, non-transferable right to use the service during its authorized access, subject to these Terms.

If the Customer voluntarily submits feedback, Titan Lease LLC may use it without obligation. This does not transfer ownership of Customer Data.

The service may evolve, and features may be added, changed or discontinued. Titan Lease LLC will use commercially reasonable efforts to avoid materially harmful disruption where practical, but does not guarantee that every feature will remain available indefinitely.

IBO AI is not a substitute for professional judgment, required inspections, qualified mechanics, safety personnel, compliance professionals, dispatch judgment or legally required procedures. The Customer remains responsible for the safe operation of its vehicles and for compliance with applicable laws and regulations. Using IBO AI does not guarantee compliance, safety, profitability, reduced costs or the prevention of accidents.

To the maximum extent permitted by applicable law, the service is provided on an "as is" and "as available" basis, and Titan Lease LLC disclaims implied warranties such as merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes obligations that cannot lawfully be waived.

To the maximum extent permitted by applicable law, Titan Lease LLC's aggregate contractual liability arising out of or relating to IBO AI or these Terms will not exceed the subscription fees actually paid to Titan Lease LLC for IBO AI during the 12 months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by law, Titan Lease LLC is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for losses such as lost profits, lost revenue, lost loads, lost business opportunities, business interruption, or loss arising from reliance on AI or third-party information.

These limitations do not apply to liability that cannot lawfully be excluded or limited.

Subject to applicable law, the Customer will defend and indemnify Titan Lease LLC against third-party claims arising from the Customer's unlawful use of the service, Customer Data supplied without the required rights, or the Customer's material violation of these Terms.

The use of personal information is described in the IBO AI Privacy Policy.

Each party will protect the other's non-public business information exchanged in connection with the service using reasonable care and will use it only for purposes of these Terms. This does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, is lawfully obtained from another source without restriction, or must be disclosed by law.

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Subject to applicable law, disputes arising out of or relating to these Terms or IBO AI will be brought in the appropriate state or federal courts located in Illinois, and the parties consent to jurisdiction and venue there.

Titan Lease LLC may update these Terms from time to time. Material changes will be communicated through reasonable means where required or appropriate. Continued use after an update takes effect may constitute acceptance where permitted by law.

The Customer consents to receive service-related electronic communications as permitted by law. This consent does not extend to unrelated marketing.

• Assignment: the Customer may not assign these Terms without consent; either party may assign them in connection with a merger, acquisition or sale of substantially all relevant assets.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Severability: if a provision is unenforceable, the rest remains in effect.
• Waiver: failure to enforce a provision is not a waiver.
• Entire agreement: these Terms and the documents they reference are the entire agreement on their subject.
• Headings are for convenience only.
• Provisions that by their nature should survive termination will survive, including those on fees owed, refunds, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification and governing law.

Titan Lease LLC
IBO AI
support@ibofleet.com