IBO AI Support

support@ibofleet.com

Please tell us what you were doing, what you expected, and what happened instead. Never send passwords or API keys by email — we will never ask for them.

• Forgot your password? Use Forgot password on the sign-in page and follow the emailed link.
• Invited but no email? Ask your Fleet Owner or manager to resend the invitation from the Team page. Each resend issues a fresh link and retires the old one.
• Signed in but seeing the wrong company? Sign out and back in. If it persists, email us with your account email.
• Wrong role or missing pages? Roles are set by your Fleet Owner or manager in the Team page.

• Owners and managers manage plans, payment method and invoices on the Billing page inside the app.
• Invoices and receipts are issued by our payment processor and appear on the Billing page after payment.
• Upgrades apply immediately; downgrades and cancellations take effect at the end of the paid period.
• Payment failed or a charge looks wrong? Email us with the invoice number.

• Telematics and electronic logging connections are set up under Integrations, and only owners and managers can change them.
• A vehicle not appearing usually means it has not been matched yet — check the matching review screen for unmatched or conflicting units.
• Some load board and fuel data providers require your own commercial agreement with that provider; until that exists, the feature stays switched off rather than showing estimated data.
• Credentials you enter are stored on our servers and are never shown back in full.

• Any user can delete their own account from Settings → Account → Delete my account.
• If you are the only Fleet Owner, you will be asked to hand ownership to another member first, or to delete the whole workspace on purpose.
• Deleting a workspace removes the company's records and cancels its subscription.
• Deletion is permanent and cannot be undone by support.

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